An adult educator working in a federally funded, state administered family literacy program was teaching young, low-income mothers who were trying to support their children’s literacy development, taking classes for an adult diploma, and seeking job training services via the local welfare office. The women would come to the adult literacy class complaining about how their benefits had been cut and they didn’t know why. They just attributed it to the people at the welfare office making things difficult for them. The adult educator used the problem as a starting point for teaching the women the Right Question Strategy, and then gave them a “Right Question Notebook” that they would use to create and prioritize questions for their caseworkers at the welfare office. They went to the office prepared with questions, wrote down when decisions were being made, asked the caseworkers to initial by those decisions. Two weeks passed and the culture of the office changed; the common explanations and excuses about “not getting your paperwork,” or “you didn’t file on time,” or “you didn’t show up” stopped cold. The women then taught the same strategy to their neighbors in their public housing development, using it to secure more support for their children at the school and better job training services through the welfare office.